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The following Terms & Conditions set out the framework by which Groomingdales Dog Salon & Spa provide our Grooming services. These Terms & Conditions are designed to ensure your Dog, and Salon Staffs safety, welfare and comfort are our upmost priority.

May we request you read the Terms & Conditions, and to demonstrate your understanding and agreement, sign in the provided box below. If you have any questions or objections to any part of our Terms & Conditions, please speak to a member of staff prior to any salon booking being made.

General

  • Groomingdales Dog Salon & Spa is a trading name for Nola Enterprises Ltd and is a company registered in England & Wales under company number 15422002. Our VAT number is 463 2240 17. Our registered office is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
  • You may be asked to pay a refundable deposit of 40% of the selected treatments value at the salons discretion to secure your appointment when booking. You may elect to carry this deposit over to future bookings or have it deducted from the final cost of the current booking. Your deposit secures against any missed or cancelled appointments and will not be refunded unless you give no less than 48 hours prior notice of cancellation of your booking.
  • Groomingdales Dog Salon & Spa reserve the right to refuse future booking requests if the cancellation terms are repeatedly exercised.
  • The categorisation of dog size is determined based on several factors, including height, weight, coat type, coat condition and any other grooming complexities identified at check in. The categorisation of every dog will be decided by the professional opinion of the Groomer with the decision being final. This approach allows us to provide personalized grooming services tailored to each dog’s unique needs, ensuring they receive the best care possible. This also allows us to maintain a fair and consistent pricing structure that reflects the quality of our services.
  • If you arrive more than 15 minutes late, we cannot guarantee your appointment will remain available and your deposit may not be refunded. Please inform us if you are going to be late for your appointment.
  • Any pets not collected at the agreed collection time will incur an additional charge of £5 per 15 minutes after the collection time confirmed on the Check in Form. We are not licensed or insured to provide day care kennelling services.
  • Please ensure that your pet has been given the opportunity to be relieved before checking into the salon for its treatment.
  • Please do not feed your pet within 45 minutes prior to their appointment.
  • You are responsible for keeping your pet up to date with their vaccinations.
  • We recommend that you wait a minimum of 2 weeks after a second vaccination before booking a Puppy grooming package.
  • You must inform the groomer of any medical conditions and any medications that your pet is currently taking. You may be required to provide a letter from your vet stating your pet is in a suitable condition to be groomed prior to any treatment taking place.
  • We will not groom any dog that has been microchipped within the last 48 hours.
  • We reserve the right to refuse to groom any pet without reason. This includes if your pet is unwell at the time of appointment.
  • We reserve the right to refuse any customer without any reason.
  • We reserve the right to cancel a groom if it could affect the pet’s welfare to start or continue a treatment if there is a risk of injury to our grooming team.
  • We will not groom any dog that must be registered under the Dangerous Dogs Act 1991, the Dangerous Dogs (Amendment) Act 1997 or any further amendments to this Act. This includes any dog that is, or is crossed with a Pitbull Terrier, Japanese Tosa, Dogo Argentino, Fila Brasileiro or XL Bully.
  • At certain times, we may contact you with updates, exclusive offers and other information related to the services available at Groomingdales Dog Salon & Spa. If you would like to opt out, speak to a member of staff.
  • We may take pictures and/or videos of your pet during treatments for use on our social media channels and website. The pet’s name will be used but not no further personal information will be shared. Please inform us at check in if you do not want any pictures/videos taken of your pet.

Matted Dogs and Clipping Policy

  • Under the Animal Welfare Act 2006, professional groomers are prohibited to put any pet through pain or discomfort to achieve a hair style.
  • We will endeavour to groom your pet to your requirements, which will be discussed during your pets check in, however, if your pet’s coat is excessively matted or tangled and deemed necessary by our professional opinion, the matted/tangled coat will be clipped (shaved) out. Depending on the severity of the matted coat, there may be an additional charge in addition to the package price. With targeted de-matting (such as under the legs and behind the ears) at £10 or general de-matting over the body at £15 for up to a maximum of 15 minutes. After the 15-minute point, we will recommend a clip off for the dog’s welfare as per our clipping policy, which means that it may not be possible to achieve the style you desire. Our primary concern is to relieve any distress or discomfort your pet may be experiencing because of their severely or excessively matted coat. Should your pet come in heavily matted, due to the time it takes, and particular care needed to remove this, you will be required to agree to this prior to commencing the groom and carries an additional £25 charge to the package price.

Double Coated Breeds

  • We will not clip off any dog that has a double coat without veterinary direction supplied to us in writing. Clipping a double coat can have a detrimental effect on a dog’s coat regrowth, leaving the dog with no protection from the elements. We can only clip out small areas to make the dog feel comfortable (i.e. at the groin or under armpit)

Two Colleague Groom

  • It may be necessary, for two groomers to conduct your dog’s groom. This may be due to the behaviour of your dog or to ensure the welfare of the dog (e.g. an older dog). In such circumstances, this will be charged at 30 minutes of time taken at £15 as an additional cost to the selected package.

Extra Care

  • Pets which are pregnant or in season will not be accepted for any treatment package.
  • If your pet is found to have fleas, we will charge a fee of £35 in addition to the cost of your package. Your pet will be bathed in a flea shampoo and the salon disinfected.
  • If your pet is found to have a tick, we will will remove the first tick for free. For any further ticks, we will charge a removal fee of £2 per tick in addition to the cost of your package. Please see your vet if you suspect that your pet has a tick, as they are known carriers of disease and may require further treatments.
  • If we believe that your pet requires immediate veterinary attention whilst in our care, you agree that your pet will receive this attention and that you will be liable for any resulting costs.
  • Any dogs that are aggressive to towards a member of our grooming team or another pet may need to be muzzled. It is the owner’s responsibility to inform the groomer if they do not wish their pet to be muzzled. Refusal may result in the groom not taking place.
  • We strongly advise you insure your pet. Whilst we take all reasonable precautions, your pet is left with us entirely at your own risk and we will not accept any responsibility for any loss, injury, death, or illness suffered by your pet whilst in our care.
  • We will not be liable for any loss of or damage to personal items.
  • Any complaints with regards to the Grooming salon must be directed in the first instance to the Salon manager and/or to our Head Office by emailing info@groomingdales.co
  • We reserve the right to amend these terms and conditions from time to time without notice.